The Challenge

Our client, the leaseholders of a small block in Greenwich, faced ongoing issues with delayed repairs and maintenance. Some works had been outstanding for months, while other tasks were overpriced or appeared unjustified. Confusion over service charge allocations created disputes, leaving residents frustrated and uncertain about how their money was being spent. The lack of proactive management had eroded trust, leaving the building at risk of further deterioration.

The Obstacles

• Delayed repairs and ongoing maintenance issues

• Confusion over service charge allocations, with some charges appearing overpriced or unjustified

• Residents feeling ignored and uncertain about accountability

• Risk of further deterioration due to unresolved issues

Our Approach

We stepped in immediately to restore structure, clarity, and proactive oversight:

• Assessed all pending repairs and prioritised urgent works

• Verified service charge allocations and identified unjustified costs, implementing a transparent reporting structure

• Coordinated with vetted contractors to complete outstanding repairs promptly

• Introduced regular reporting and updates to residents, building trust and accountability

• Implemented a communication protocol so residents could raise issues without delay

The Outcome

Repairs and maintenance were delivered quickly and predictably, with costs verified and communicated to residents. The previously unclear and disputed service charge allocations were clarified, ensuring transparency and fairness. Trust between residents and the property manager was restored, and the building was maintained to a safe, well-kept standard. Residents reported satisfaction and peace of mind, knowing their concerns were heard and addressed.

What If We Hadn’t Stepped In?

Without intervention, delayed repairs could have worsened, costs may have escalated, and disputes over service charges could have led to formal complaints or tribunal action. Residents’ frustration might have escalated further, causing reputational damage to the RTM and potential financial risks.

Ready to resolve property management challenges?

Delays, unclear charges, or poor communication putting your block at risk? We bring clarity, action, and peace of mind, ensuring your property is maintained to high standards.