The Challenge

A resident reported mould in various parts of their property, including the front room, hallway, bathroom, and bedroom. Some mould was high-level black mould, while other areas experienced low-level damp. The resident was cooperative, but the leaseholder proved difficult, uncooperative, and at times aggressive.

The Obstacles

• Multiple sources of damp: condensation, water ingress, and lifestyle habits

• Leaseholder resistance, delaying access and approvals

• Requirement to ensure tenant safety and compliance with building regulations

• Need to manage resident expectations and maintain trust

Our Approach

• Requested photos from the resident to assess the type and extent of damp

• Assigned a contractor for external and internal inspections

• Identified causes: low-level damp from a failed Damp Proof Course (DPC), high-level damp from a slipped tile on the block’s porch roof, and condensation leading to black mould

• Provided the resident with practical guidance on reducing condensation:

  • Open kitchen and bathroom windows while cooking or bathing

  • Dry clothes outside where possible, avoiding radiators

  • Cook with lids on to reduce steam

  • Regularly open doors and windows for ventilation

  • Use extractor fans and dehumidifiers if available

• Requested the leaseholder provide a sublet licence where relevant, highlighting lease compliance and consequences of non-compliance

• Conducted the repairs to address both condensation and water ingress

• Maintained clear communication with both the leaseholder and resident throughout

The Outcome

The damp and condensation issues were fully addressed, with repairs completed to professional standards. The leaseholder submitted the necessary consent for subletting, ensuring compliance with the lease, while the resident expressed gratitude for the swift and thorough resolution. Both parties now understand their responsibilities, minimising the risk of future disputes.

What If We Hadn’t Stepped In?

Without intervention, damp and condensation would have worsened, potentially causing structural damage, tenant health risks, and continued leaseholder disputes.

Ready to tackle damp or mould issues?

Facing condensation, water ingress, or uncooperative leaseholders? We provide expert assessments, actionable solutions, and ensure compliance for all parties.