The Challenge

In a small converted block in Streatham, a persistent leak from the top-floor flat had gone unreported for months. The affected leaseholder had not previously felt confident reporting issues due to poor communication from the former property manager. This lack of oversight left the ceiling in a lower flat vulnerable, and just before it was reported, the dining room ceiling collapsed.

The Obstacles

• Ongoing leak affecting multiple flats

• Delayed reporting due to lack of trust with previous management

• Risk of damage worsening and potential claims or disputes between residents

• Flat above owned by a landlord abroad, creating time zone

• Flat below owned by elderly leaseholder with slight language barriers

Our Approach

We acted quickly to restore control and prevent further damage:

• Encouraged initial reporting from the affected leaseholder once trust was established

• Communicated directly with the landlord of the flat above, explaining the urgency and potential costs

• Investigated the source, discovering a tap basin left running

• Arranged immediate access to address the leak and prevent further structural damage

• Coordinated repairs and redecorations for the flat below, recharging costs appropriately to the responsible party in line with Code of Practice

• Maintained clear communication with all leaseholders to manage expectations and prevent escalation

The Outcome

The leak was resolved promptly, the collapsed ceiling repaired, and further damage prevented. The affected leaseholder was reassured by the timely intervention and clear communication, avoiding the need for legal action or formal disputes. Trust in management was rebuilt, and the block was returned to a safe and well-maintained state.

What If We Hadn’t Stepped In?

Without intervention, the leak could have caused extensive damage, potentially leading to a costly legal dispute between residents and the absentee landlord. Structural damage may have worsened, and resident frustration would likely have escalated, leaving the property in poor condition.

Ready to resolve property issues swiftly?

Leaks, structural damage, or delayed reporting causing risk to your property? We act promptly, lawfully, and with minimal disruption, giving you peace of mind.